Welcome to Casa Del Mila Oro Resort, Mila Oro Property Management Group Ltd. joins with the owner of these condos and townhomes to welcome you to Casa Del Mila Oro. Unlike a hotel, each condo & townhouse is individually owned with furnishings and decor being the choice of the individual owner. For this reason we ask that you not interchange appliances, dishes, linens, etc. between condominiums & townhouses. We invite you to make yourself at home; please give care and consideration to the home as if it were your own. Please note the following policies, terms and conditions for our guests:

Resort Address: 5401 Lakeshore Drive, Osoyoos, BC, VOH 1V6
Mila Oro Property Management Group Ltd.: Tel (604) 463 2543
Site Manager : Site office located directly behind pool (non booking emergencies only)
Mila Oro Property Management Group Ltd Office Hours: 5 Days a week 9:00 am - 5:00 pm
Check-in: 4:00 pm
Check-out: 11:00am

OCCUPANCY

1. Maximum occupancy per unit shall be stictly limited at all times to no more than approved number of persons at the time of the confirmation of the booking. Extra guests without consent can result in eviction without refund of paid rents.
2. ANIMALS ARE NOT PERMITTED in any part of the unit by guests unless approved at the time of the booking in specified units only. Please note for approved pet stays, there will be a supplementary fee of $30.00 per night per pet. PLEASE BE CONSIDERATE KEEP PETS ON LEASHES AT ALL TIMES. Any damage from pets to the units will be charged to your credit card. Pets are not permitted on beach and grass areas.
3. SMOKING IS NOT PERMITTED in any part of the unit by either residents or guests or a $200.00 fine will be charged to your credit card.
4. The occupant is responsible for the conduct of his/her guests at all times, ensuring that their behavior is neither offensive to any occupant of the buildings, nor damaging to any portion of the common elements.
5. An inventory of the contents of your specific rental unit has been made. Articles that are not accounted for after you depart will be charged to your credit card. The management company can provide a list of contents. The contents of your unit should not be lent out or exchanged with the contents of another unit.
6. Delivery of instructions and access information will be emailed 15 days prior to arrival. In case of fire, sale or simular events, we reserve the right to substitute a similar property or if no other similar property is available, to return all monies paid.

GENERAL
To assist you in enjoying your vacation at Casa Del Mila Oro we offer the following information on terms, conditions and policies for guests:

1. Your rental unit has been thoroughly cleaned prior to your arrival and will be cleaned after you depart. Excessive cleaning charges will be applied to your credit card for unloaded dishes, unwashed pots/pans, removal of crayon etc, excessive soiling on walls, floors, fridge, stove or if garbage is not removed from the unit.
2. Please do not use bleach on colored linens/towels. Candles are not recommended due to melted wax damaging surfaces. Please keep fruit in the fridge at all times as fruit flys will multiply. Please burn off the BB-Q after each usage.
3. In suite laundry machines and dryers are available to guests. A starter kit of the basic supplies including liquid hand soap, garbage bags, toilet tissue, dishwasher detergent, and liquid dish soap and laundry soap. Guests should bring their personal toiletries and beach towels. Towels supplied in the units are NOT for outdoor use.
4. The garbage bins at Casa Del Mila Oro are at located on site behind building "C".
5. When leaving your vacation home unattended, please close all the windows and lock all the doors. This will provide security.
6. CHECK OUT TIME IS 11:00 AM. NO EXCEPTIONS.
7. PARKING, Condo guests have ample slotted parking spaces and for guests staying in a town house suite garage parking is provided. Please note parking is not permitted for boats and trailers on site.
8. There are no phones in the units. Please use the on site office phone (located directly behind the pool area) in the amenity building in the event of an emergency.
9. Property damage and missing items will be charged back to guest if property is damaged during stay. Guests agree to report IMMEDIATELY to our agent any damage found or caused to the unit.
10. Excessive noise is not permitted. Quiet hours are between 11 pm and 8 am please.
11. We reserve the right to evict within 12 hours notice should we receive 2 or more complaints and should those complaints contravene our stated policies, all pre-paid rents, deposits and purchases will not be refunded.

On your departure day please ensure that you have packed all of your belongings; removed the trash; started the last load of dishes in the dishwasher etc or excessive cleaning costs will be incurred. Close all the windows & lock the doors; turn off lights, fireplace and kitchen appliences; leave the keys in the unit for Mila Oro Property Management Group Ltd.

SAFETY
Precautions and Safety Warnings at Casa Del Mila Oro.
** ABOULUTLY NO GLASS OR PETS AROUND POOL AREA!!!**

• Do not leave personal sports equipment unattended. Use storage rooms, garages, and vehicles at rental unit.
• Watch your footing on outside decks, steps, driveways, and walks.
• HOT TUBS AND POOL: USE IT AT YOUR OWN RISK.
  • No beverages, shoes, or food allowed in the hot tub.
  • Children 12 & under must be accompanied by an adult.
  • No diving; No horseplay; Do not immerse entire body in hot tub.
  • Consult a Physician before entering the hot tub if pregnant or have cardiac condition.
  • Do not use hot tub alone.
  • Do not use under the influence of alcohol or medication for cardiovascular or nerve disorders.
  • Elderly persons or persons with heart disease, diabetes, high or low blood pressure should not use hot tub. Water temperature shouldn't be over 40 degrees

Mila Oro Property Management Group wish you a most enjoyable stay and hope you will return again soon to Casa Del Mila Oro Resort.